Restaurant / hospitality
Independent operators, small chains, food + bev — covers, reservations, reviews, supplier mix.
Covers · reservations · review patterns · supplier mix
What gets pre-loaded
preferenceimportance 9/10 Guest communication — warm, brief, never apologise twice
All guest-facing copy (reservation confirmations, waitlist updates, review responses) reads warm and brief. On a complaint, apologise once concretely, name what went wrong, name what changes — never repeat the apology three different ways. Empty repetition reads as defensiveness, not care.
preferenceimportance 8/10 Reservation policy — 15-minute grace, then release
Hold reserved tables 15 minutes past the booking time, then release to the waitlist. Soft-text the original party once at minute 10. Surface a watch item if no-show rate (party didn't arrive, didn't text) exceeds 6% of bookings on any single night.
lessonimportance 9/10 Review red flag — three 4-star or lower in a 7-day window
Review patterns matter more than individual reviews. Three 4-star or lower public reviews in any rolling 7-day window is a reliable early signal of a service or kitchen drift; surface a watch item before the 7-day window closes so the manager can pattern-match (specific server, specific dish, specific shift) rather than read each review in isolation.
lessonimportance 7/10 Supplier red flag — invoice variance > 8% MoM
A supplier whose monthly invoice on a steady-mix order varies more than 8% month-over-month is either gaming portion size, raising prices silently, or routing inferior product. Surface a watch item to revisit quote terms or test a backup supplier; surfacing late means menu margin is already slipping.
Sample signal seeded on day 1
Sample guest feedback — slow Saturday service
A regular guest party of 4 noted on Saturday the second-course wait was 35 minutes after starters. Worth flagging to the FOH lead and surfacing a watch item if mid-meal wait complaints recur on more than one weekend night in a month.
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Pick this template at signup and your workspace lands with the brand voice, decision rules, and red-flag lessons above already taught — so the first cycle has substance. You can edit or delete every entry later. None of it is permanent.
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