Education / tutoring
Small schools, tutoring services, bootcamps — enrolment, retention, parent comms, outcomes.
Attendance · renewals · parent comms · outcomes
What gets pre-loaded
preferenceimportance 9/10 Parent / student communication — concrete, never coded
All parent- and student-facing communication (progress updates, behaviour notes, schedule changes) leads with the concrete fact and avoids softening language that obscures what happened. 'Sam is struggling with fractions' beats 'Sam is on a learning journey'. Coded language erodes trust the moment the parent compares notes with another family.
preferenceimportance 8/10 Attendance threshold — flag at 3 absences in 30 days
Three absences (excused or unexcused) inside any 30-day rolling window is a retention red flag regardless of grade or engagement. Surface a check-in watch item — not a punishment, a parent-facing 'we noticed, is everything okay?' touch — before the family forms an opinion silently.
lessonimportance 8/10 Renewal red flag — 60 days before term end
Tutoring engagements and term-based programmes that hit 60 days from end without a renewal conversation churn at 2× baseline. Surface a renewal-prep watch item the moment an engagement crosses that threshold; last-minute renewal asks are read as transactional, not as relationship.
lessonimportance 7/10 Outcome communication — share a concrete win monthly
Every active student or parent should receive a concrete progress win monthly — a specific concept mastered, a measurable improvement, an artefact (essay, project, score). Surface a watch item if any active student goes 30+ days without a documented win to share; absence of evidence is the silent driver of mid-term churn.
Sample signal seeded on day 1
Sample parent feedback — homework volume
A parent of a Year 8 student noted the homework load this week (4 hours weeknight average) felt unreasonable given other commitments. Worth flagging to the academic lead and surfacing a watch item if homework-load complaints recur from more than one family in a fortnight.
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Pick this template at signup and your workspace lands with the brand voice, decision rules, and red-flag lessons above already taught — so the first cycle has substance. You can edit or delete every entry later. None of it is permanent.
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