Property management
Owner-led property managers, landlord operators, small management companies — leases, maintenance, renewals, tenant relations.
Tenants · maintenance · renewals · inspections
What gets pre-loaded
preferenceimportance 9/10 Tenant communication — clear, calm, scheduled
All tenant-facing communication (maintenance updates, lease changes, rent reminders, inspection schedules) leads with the concrete fact and the next concrete step on a named date. Avoid hedging language ('we'll get to it soon') because tenants read silence and vagueness as the same signal: nobody is on this. A scheduled date — even one that's a week out — is the trust primitive.
preferenceimportance 8/10 Maintenance triage — 24h acknowledgement, 72h resolution target
Every maintenance request gets an acknowledgement within 24 hours (even if just 'we received this, here's the next step') and a resolution target inside 72 hours for non-emergency work. Plumbing, heating, and security issues are emergency and get same-day vendor dispatch. Surface a watch item the moment a request crosses 24h without acknowledgement OR 96h without resolution — either is the silent driver of tenant churn.
lessonimportance 8/10 Renewal red flag — 90 days before lease end with no conversation
Lease renewals not initiated by 90 days before end churn at 2.5× baseline. Surface a renewal-prep watch item the moment a tenant crosses 90 days; last-minute renewal asks read as transactional and tenants who had a positive year still walk because they feel taken for granted. The conversation is the renewal even when the rent number stays flat.
lessonimportance 7/10 Inspection cadence — every 6 months minimum, documented
Properties with no documented inspection in the last 6 months accumulate maintenance issues that surface only at lease end as charge-back disputes. Surface a watch item on any unit with no documented inspection in 180 days; the inspection itself is half the value, the documented record is the other half.
Sample signal seeded on day 1
Sample tenant feedback — recurring HVAC issue
Tenant in unit 3B reports the HVAC unit is short-cycling for the third time this quarter. Worth flagging to the maintenance lead and surfacing a watch item — three calls on the same unit in 90 days suggests the underlying repair didn't take and the tenant is approaching the 'why am I paying rent for this' threshold.
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