Independent pet boarding / daycare / groomingNew

What gets pre-loaded

• preferenceimportance 9/10

  Vaccination + intake hygiene — every named-pet on the schedule has named-vaccination records on file (rabies + DHPP + bordetella for dogs; rabies + FVRCP for cats) plus a named-vet-of-record before the first stay

  Independent pet boarding + daycare operators carry liability exposure that hinges on vaccination + intake documentation. Operators that take pets without verified records (rolling boarding without bordetella for an outbreak-prone facility, accepting a new daycare client on the first day without a meet-and-greet, missing a named-vet-of-record so an emergency has no continuity) face named-outbreak risk + named-insurance disputes. The right practice rule is: every named-pet carries (a) named-vaccination records with named-expiry dates tracked, (b) named-vet-of-record + emergency-contact verified, AND (c) named-meet-and-greet completed before the first overnight or daycare day with named-handler observations on temperament, named-resource-guarding, and named-recall. Surface a watch item on any named-pet whose vaccination is within 30 days of expiry, AND any new-client named-pet without a logged meet-and-greet.

• preferenceimportance 8/10

  Named-handler continuity — every named-pet has a named-primary-handler (and named-backup-handler for stays >3 days) so a return visit reads as continuous care, not a fresh adjustment

  Pet boarding + daycare operators that route pets to whoever's on shift face named-stress-behaviours that compound across visits — a named-anxious dog who got a different named-handler on every visit shows up tighter on the next stay than one paired with the same person. The right practice rule is: every named-pet carries (a) named-primary-handler assignment based on temperament fit + handler comfort, (b) named-backup-handler for stays >3 days or named-PTO coverage, AND (c) named-warm-handoff log entry whenever the named-primary changes. Surface a watch item on any named-pet whose handler-of-record changed mid-stay without a logged handoff, AND any named-handler with named-3+ named-incident-reports in any rolling-30-day window suggesting a fit problem.

• lessonimportance 9/10

  Bite-incident + injury reporting hygiene — any named-bite, named-scuffle, or named-injury triggers same-day named-incident-report + same-day named-owner-notification by named-direct-call (not text)

  Pet boarding + daycare named-bite + named-injury incidents are the named-load-bearing named-liability + named-reputation surface. Operators that handle them informally (a named-scuffle in named-group-play that nobody documents, a named-grooming-nick the owner discovers at pickup, a named-bite handled by named-text-message instead of named-direct-call) face named-claim disputes + named-online-review damage that compounds. The right practice rule is: every named-bite + named-scuffle + named-grooming-injury triggers (a) same-day named-format incident-report naming named-pet + named-handler + named-mechanism + named-witnesses + named-immediate-action + named-vet-consult-if-needed, (b) same-day named-direct-call to named-owner — NOT named-text — with named-honest-framing + named-no-defensive-language + named-vet-cost-coverage if applicable, AND (c) named-monthly named-handler named-protocol review for any named-recurring named-pattern. Surface a watch item on any named-incident logged without a named-direct-call to named-owner within 24h.

• lessonimportance 8/10

  Capacity + special-needs red flag — any named-day on the named-schedule above named-95% capacity or carrying named-3+ named-special-needs pets without named-named-handler-pairing surfaced 48h ahead triggers a named-capacity-review

  Pet boarding + daycare operators that let capacity drift past sensible ceilings (named-overbooked weekends because 'we always squeeze them in', named-special-needs pets — diabetic, post-surgery, reactive — clustered without named-handler-pairing planning) face named-incident risk that surfaces named-acutely on the named-busiest days when staffing is already thinnest. The right practice rule is: every named-day on the named-7-day-schedule has named-capacity tracked at named-pet-count + named-special-needs-count; any day named-95%+ capacity OR carrying named-3+ named-special-needs pets surfaces 48h ahead with named-staffing-plan + named-handler-pairing + named-decline-overflow plan. Surface a watch item on any day above the named-capacity-ceiling without a logged named-staffing-plan.